In the 2023 edition of the Intelliview report, Opus evaluated 16 Conversational AI vendors based on the use cases they support and key foundational technical capabilities (e.g., multiple dialog models, tooling for monitoring and remediating bot performance, and pre-built flows for successful customer care tasks). Leaders in the Opus Intelliview for Conversational AI provide \u201csolutions that support the use of LLMs and Generative AI\u2026and establish a framework for privacy and trust.\u201d These vendors also receive favorable reviews from customers on their vision and ability to execute. For complimentary access to the report, click here.<\/a><\/p>\n The report highlights Uniphore\u2019s key differentiators including:<\/p>\n \u201cOur ratings reflect Uniphore\u2019s extensive experience in the Enterprise AI space, and ongoing commitment to innovating its intelligent solutions that improve both CX and EX in the enterprise. Its U applications \u2013 as well as its foundational X Platform \u2013 enable customers to drive better agent productivity and improved customer satisfaction by deploying the latest in AI technology,\u201d explained Dan Miller, founder and lead analyst, Opus Research. \u201cUniphore always strives to be ahead of the market and we look forward to seeing their continued growth in the future.\u201d<\/p>\n Uniphore\u2019s flagship multimodal AI and data platform \u2013 the X Platform<\/a> \u2013 provides the foundation to the company\u2019s contact-center-focused U applications, including an intelligent virtual assistant that elevates enterprise customer experience \u2013 and U-Assist \u2013 a real-time agent assistance application. Complete with Generative AI, Emotion AI, Knowledge AI, Computer Vision and Workflow Automation, the X Platform boasts a robust architecture that supports frictionless customer journeys via end-to-end support that includes conversation capture and recording, comprehensive analytics, AI, and automated workflows across multiple languages in real-time.<\/p>\n Uniphore recently announced<\/a> its latest breakthrough innovations for the X Platform including the development of and usage of multiple modes of data to deliver AI solutions with pre-built guardrails which help ensure the successful integration of the latest in Generative AI capabilities with the existing technologies in the X Platform.<\/p>\n \u201cIt\u2019s an honor to see Uniphore recognized by Opus Research as a Leader in Enterprise Intelligent Assistants. Our U-Self Serve and U-Assist products have experienced tremendous growth through innovation over the last year, especially as Generative AI has taken center stage in the global market, driving awareness and adoption,\u201d said Umesh Sachdev, CEO and Co-founder at Uniphore. \u201cWe have more than 15 years of experience in the enterprise AI space and will continue to pursue our mission of transforming every part of the enterprise via our AI-native platform.\u201d<\/p>\n For more information about Uniphore, tune in to our podcast<\/a>, or connect with us on LinkedIn<\/a>, X<\/a>, Facebook<\/a> or Instagram<\/a>.\u00a0\n
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