Avaya\u2019s major presence at GITEX Global<\/a> will showcase a range of vertical-specific use cases that highlight the power of artificial intelligence (AI) in delivering outstanding experiences across the customer journey.<\/p>\n Throughout the week of the event, Avaya will demonstrate solutions that harness AI to reimagine the way customer and employee experiences are delivered. The solutions on display will also show how organizations can chart their own path to delivering these AI-enhanced experiences without disrupting existing operations.<\/p>\n \u201cNo two words capture the current business zeitgeist better than \u2018artificial intelligence\u2019. The capabilities being delivered by AI are super-charging organizations\u2019 ability to innovate with their customer experiences. As we\u2019re showing at GITEX, Avaya supports its global customers as they seek to bring these innovations, on a large scale, into their contact centers,\u201d said Nidal Abou-Ltaif, Senior Vice President \u2013 Global Head of Sales, Avaya, and President, Avaya International. \u201cAs our global customers look to generative AI technologies, they are seeking a trusted partner to bring it all together without disrupting existing operations. Avaya plays that role both as the contact center incumbent and competitor.\u201d<\/p>\n At GITEX Global 2023, Avaya will showcase how organizations \u2013 both public and private – can empower their teams with advanced AI tools to better serve customers, as well as empower customers to create their own preferred journeys across multiple touchpoints. The solutions, demonstrated through real-world scenarios, will also reveal how existing investments can be expanded with new capabilities to deliver an even better experience.<\/p>\n The use cases Avaya will demonstrate at its stand at GITEX include:<\/p>\n Avaya will host a number of their global technology partners and customers at GITEX, highlighting the breadth and depth of its ecosystem to elevate employee and customer experiences with AI. Avaya\u2019s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise<\/a>, Imperium Software Technologies<\/a>, Sestek<\/a> among others.<\/p>\n Visit Avaya at its stand in Zabeel Hall<\/a>, at Dubai World Trade Centre between October 16 and 20, 2023.<\/p>\n About Avaya<\/b><\/p>\n Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important \u200bambitions and \u200bchallenges,\u200b \u200bgiving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there\u2019s no limit to the experiences Avaya customers can create. Learn more at http:\/\/www.avaya.com<\/a>.<\/p>\n Cautionary Note Regarding Forward-Looking Statements<\/i><\/b><\/p>\n Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute \u201cforward-looking statements\u201d within the meaning of the Private Securities Litigation Reform Act of 1995 (the \u201cPSLRA\u201d). Generally, words such as \u201canticipate,\u201d \u201cestimate,\u201d \u201cexpect,\u201d \u201ccould,\u201d \u201cintend,\u201d \u201cbelieve,\u201d \u201cplan,\u201d \u201ctarget,\u201d \u201cforecast\u201d and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management\u2019s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company\u2019s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company\u2019s cautionary statements under the PSLRA.<\/i><\/p>\n All trademarks identified by \u00ae, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.<\/i><\/p>\n Source: Avaya Newsroom<\/p>\n View source version on businesswire.com: https:\/\/www.businesswire.com\/news\/home\/20230918206202\/en\/<\/a><\/p>\n\n
\nEquating the creation of experiences to an art form, and mirroring generative AI\u2019s disruptive effects on creative disciplines, Avaya will demonstrate how generative AI can sit at the heart of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.<\/li>\n<\/ul>\n\n
\nEnabling organizations to build on top of what they already have, the Hybrid AI solutions being demonstrated by Avaya at GITEX use a combination of traditional chatbots and generative AI tools. These solutions highlight seamless handover between bots \u2013 and then onto the agent \u2013 as well as how generative AI \u201challucinations\u201d can be contained by placing them within the sandboxes of existing bot decision trees.<\/li>\n<\/ul>\n\n
\nGoing beyond knowledge management, Avaya will demonstrate how advanced AI tools can help monitor and aid agent wellness, ensuring they stay in the best possible form to meet customer expectations. Avaya will also highlight how AI can help contact center managers easily create custom-made workflows, as well as produce advanced analytics quickly, enabling the entire organization to deliver outstanding CX regardless of changing customer preferences.<\/li>\n<\/ul>\n<\/p>\n
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