{"id":265672,"date":"2023-08-29T17:00:16","date_gmt":"2023-08-29T17:00:16","guid":{"rendered":"https:\/\/hamslivenews.com\/2023\/08\/29\/uniphore-recognized-in-ten-gartner-hype-cycle-reports\/"},"modified":"2023-08-30T06:03:20","modified_gmt":"2023-08-30T06:03:20","slug":"uniphore-recognized-in-ten-gartner-hype-cycle-reports","status":"publish","type":"post","link":"https:\/\/www.hamslive.com\/news\/2023\/08\/uniphore-recognized-in-ten-gartner-hype-cycle-reports\/","title":{"rendered":"Uniphore Recognized in Ten Gartner\u00ae Hype Cycle\u2122 Reports"},"content":{"rendered":"<p><b>Business Wire India<\/b><\/p>\n<p><a href=\"http:\/\/www.uniphore.com\/\" target=\"_blank\" rel=\"dofollow noopener\">Uniphore<\/a>, one of the world\u2019s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.<\/p>\n<p>Gartner Hype Cycle reports provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Gartner Hype Cycle methodology gives organizations a view of how a technology or application will evolve over time, providing a sound source of insight to manage its deployment within the context of specific business goals.<sup>1<\/sup><\/p>\n<p>As a result, businesses leverage these tools when mapping out their technology strategies and forecasting their future needs and investment areas. According to Gartner, \u201cHype Cycles and Priority Matrices help CIO and IT leaders to evaluate innovations based on perceived value, business benefit, adoption rate and future direction.\u201d<sup>2<\/sup><\/p>\n<p>In these reports, Uniphore is recognized as a Sample Vendor for:<\/p>\n<ul>\n<li><strong>Emotion AI: <\/strong>Gartner notes, \u201cEmotion AI is considered transformational as it turns human behavioral attributes into data that will have a large impact on human-machine interface (HMI). Machines will become more \u201chumanized\u201d as they can detect sentiments in many different contexts. Furthermore, applying deep learning to computer vision or audio-based systems to analyze emotions in real time has spawned new use cases for customer experience enhancements, employee wellness and many other areas.\u201d<sup>3<\/sup><\/li>\n<li><strong>Speech Analytics: <\/strong>Gartner notes, \u201cRapid advancements in speech-to-text technologies and natural language technology in recent years, including the use of AI techniques such as machine learning, have improved categorization and analysis accuracy. This is enabling organizations to be more accurate and confident when using the insights surfaced from analyzing voice conversations for compliance, training, analytics and collaboration initiatives.\u201d<sup>4<\/sup><\/li>\n<\/ul>\n<p>Uniphore is also specifically recognized as a Sample Vendor for \u201cEmotion AI in Healthcare and Life Sciences (HCLS)\u201d and \u201cEmotion AI in Marketing,\u201d with Gartner noting some of the unique impact Emotion AI can have in these industries:<\/p>\n<ul>\n<li><strong>Healthcare and Life Sciences (HCLS):<\/strong> Gartner notes, \u201cHealthcare and life science organizations must build empathy with consumers \u2014 such as patients, members and providers \u2014 to create trusted, personalized interactions and relationships. Current data and analytics technologies do not allow for easy collection and coding of the feelings, wants, needs, beliefs and preferences that underlie empathetic engagement. Emotion AI bridges that gap. It allows human-machine interfaces to detect and respond to sentiments in different contexts.\u201d<sup>5<\/sup><\/li>\n<li><strong>Emotion AI in Marketing:<\/strong> Gartner notes, \u201cEmotion AI tailors engagement with digital people and chatbots based on body language, voice analysis and natural language processing. CV and signal analysis have been used for years to support neuromarketing research to test reactions to products and ads. This is moving out of labs and into commercial availability. Combined with content operations and automation, marketers can make fewer versions of creative, then segment and assemble content experiences to generate a desired response.\u201d<sup>6<\/sup><\/li>\n<\/ul>\n<p>\u201cWe are pleased to be included in ten Gartner\u2019s Hype Cycle reports, which we believe fairly represents the strength, breadth and market impact of Uniphore\u2019s comprehensive approach to providing multimodal, enterprise-class AI through our X Platform,\u201d said Annie Weckesser, Chief Marketing Officer.<\/p>\n<p>Uniphore\u2019s <a href=\"https:\/\/www.uniphore.com\/x-platform\/\" target=\"_blank\" rel=\"dofollow noopener\">X platform<\/a>, which leverages Knowledge AI, Generative AI, Emotion AI and workflow automation to ensure businesses can access the full potential of their data through voice, video or text. The X platform has the power to transform the end-to-end experience across multiple use cases \u2013 including contact center, HR, IT Service Desk and sales \u2013 and create a better experience for both customers and employees.<\/p>\n<p>Gartner clients can read the additional Gartner Hype Cycle reports that include Uniphore as a Sample Vendor in the Gartner portal, including the 2023 reports for:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.gartner.com\/interactive\/hc\/4513199?ref=solrResearch&amp;refval=375405458\" target=\"_blank\" rel=\"dofollow noopener\">Revenue and Sales Technology<sup>3<\/sup><\/a><\/li>\n<li><a href=\"http:\/\/www.gartner.com\/interactive\/hc\/4577099?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Natural Language Technologies<sup>4<\/sup><\/a><\/li>\n<li><a href=\"https:\/\/www.gartner.com\/interactive\/hc\/4557999?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Healthcare Data, Analytics and AI<sup>5<\/sup><\/a><\/li>\n<li><a href=\"https:\/\/www.gartner.com\/interactive\/hc\/4607799?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Digital Marketing<sup>6<\/sup><\/a><\/li>\n<li><a href=\"http:\/\/www.gartner.com\/interactive\/hc\/4584999?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">K-12 Education<sup>7<\/sup><\/a><\/li>\n<li><a href=\"http:\/\/www.gartner.com\/interactive\/hc\/4576199?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">User Experience<sup>8<\/sup><\/a><\/li>\n<li><a href=\"https:\/\/www.gartner.com\/interactive\/hc\/4587099?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Consumer Engagement and Experience in Healthcare and Life Sciences<sup>9<\/sup><\/a><\/li>\n<li><a href=\"http:\/\/www.gartner.com\/interactive\/hc\/4538599?ref=solrResearch&amp;refval=375405458\" target=\"_blank\" rel=\"dofollow noopener\">Future of Enterprise Applications<sup>10<\/sup><\/a><\/li>\n<li><a href=\"https:\/\/www.gartner.com\/interactive\/hc\/4542699?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Digital Government Services<sup>11<\/sup><\/a><\/li>\n<li><a href=\"http:\/\/www.gartner.com\/interactive\/hc\/4547099?ref=solrResearch&amp;refval=375406019\" target=\"_blank\" rel=\"dofollow noopener\">Higher Education<sup>12<\/sup><\/a><\/li>\n<\/ul>\n<p>Learn more about Enterprise AI from Uniphore today <a href=\"http:\/\/www.uniphore.com\/\" target=\"_blank\" rel=\"dofollow noopener\">www.uniphore.com<\/a><\/p>\n<p><em><sup>1<\/sup><\/em><em>**Gartner Research Methodologies, &#8221; Gartner Hype Cycle&#8221;, &#8220;August 23 2023&#8221;, <\/em><a href=\"https:\/\/www.gartner.com\/en\/research\/methodologies\/gartner-hype-cycle\" target=\"_blank\" rel=\"dofollow noopener\"><em>https:\/\/www.gartner.com\/en\/research\/methodologies\/gartner-hype-cycle<\/em><\/a><br \/>\n<em><sup>2<\/sup><\/em><em> Understanding Gartner\u2019s Hype Cycles, 24 July 2023, Philip Dawson, Jan-Martin Lowendahl, Felix Gaehtgens<\/em><br \/>\n<em><sup>3 <\/sup><\/em><em>Hype Cycle for Revenue and Sales Technology, 2023, 10 July 2023, Melissa Hilbert, Adnan Zijadic, Guy Wood, Ilona Hansen<\/em><br \/>\n<em><sup>4<\/sup><\/em><em> Hype Cycle for Natural Language Technologies, 2023, 27 July 2023, Bern Elliot, Adiran Lee, Gabriele Rigon<\/em><br \/>\n<em><sup>5<\/sup><\/em><em> Hype Cycle for Healthcare Data, Analytics and AI, 2023, 24 July 2023, Jeff Cribbs<\/em><br \/>\n<em><sup>6<\/sup><\/em><em> Hype Cycle for Digital Marketing, 2023, 4 August 2023, Claudia Ratterman, Tia Smart<\/em><br \/>\n<em><sup>7<\/sup><\/em><em> Hype Cycle for K-12 Education, 2023, 31 July 2023, Kelly Calhoun Williams<\/em><br \/>\n<em><sup>8<\/sup><\/em><em> Hype Cycle for User Experience, 2023, 27 July 2023, Frank O\u2019Connor, Brent Stewart, Will Grant<\/em><br \/>\n<em><sup>9<\/sup><\/em><em> Hype Cycle for Consumer Engagement and Experience in Healthcare and Life Sciences, 2023, 31 July 2023, Kate McCarthy, Faith Adams<\/em><br \/>\n<em><sup>10<\/sup><\/em><em> Hype Cycle for the Future of Enterprise Applications, 2023, 18 July 2023, Patrick Connaughton, Tad Travis, Mark O&#8217;Neill, Kevin Matheny, Stephen Emmott<\/em><br \/>\n<em><sup>11<\/sup><\/em><em> Hype Cycle for Digital Government Services, 2023, 19 July 2023, Daniel Snyder, Arthur Mickoleit<\/em><br \/>\n<em><sup>12<\/sup><\/em><em> Hype Cycle for Higher Education, 2023, 20 July 2023, Robert Yanckello, Marlena Brown<\/em><\/p>\n<p><em>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and\/or its affiliates and are used herein with permission. All rights reserved.<\/em><\/p>\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cms.businesswireindia.com\/images\/pixel.gif\" alt=\"\" width=\"0\" height=\"0\" border=\"0\" \/><\/p>\n<div class=\"fb-background-color\">\n\t\t\t  <div \n\t\t\t  \tclass = \"fb-comments\" \n\t\t\t  \tdata-href = \"https:\/\/www.hamslive.com\/news\/2023\/08\/uniphore-recognized-in-ten-gartner-hype-cycle-reports\/\"\n\t\t\t  \tdata-numposts = \"10\"\n\t\t\t  \tdata-lazy = \"true\"\n\t\t\t\tdata-colorscheme = \"light\"\n\t\t\t\tdata-order-by = \"social\"\n\t\t\t\tdata-mobile=true>\n\t\t\t  <\/div><\/div>\n\t\t  <style>\n\t\t    .fb-background-color {\n\t\t\t\tbackground: #ffffff !important;\n\t\t\t}\n\t\t\t.fb_iframe_widget_fluid_desktop iframe {\n\t\t\t    width: 100% !important;\n\t\t\t}\n\t\t  <\/style>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p>Business Wire India Uniphore, one of the world\u2019s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide. Gartner Hype Cycle reports provide a graphic representation of the maturity and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":265673,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[7055,7054,7053],"class_list":{"0":"post-265672","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech","8":"tag-ai-native","9":"tag-hype-cycle","10":"tag-uniphore"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Uniphore Recognized in Ten Gartner\u00ae Hype Cycle\u2122 Reports<\/title>\n<meta name=\"description\" content=\"one of the world\u2019s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving 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